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Frequently Asked Questions

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How is HappyNest different?

We are the first real estate micro-investing platforms to connect users to their investments through a fun and easy to use mobile application. The fully automated platform allows anyone with $10 and a smart phone to invest in real estate without a steep learning curve. Our mission it provide everyone with the investment opportunities of the wealthy, now and forever.

What am I investing in with HappyNest?

We intend to acquire long-term net lease retail properties and development projects.
We intend to focus on investment properties with landlord friendly lease terms:

  • 10 years or more of lease term remaining
  • Minimal landlord requirements (see “What is a net lease?“)
  • Periodic rent increases to help our money keep pace with currency inflation
  • Creditworthy tenants with investment grade credit (S&P: BBB- or higher)

Net lease assets are low maintenance, provide stable cash flow, and are easy to understand. Our intended focus are properties net leased to creditworthy tenants.

Who can invest?

Any U.S. citizen over 18 years of age with $10, a smart phone, and a bank account.

How do I Invest in HappyNest?

Have you downloaded the application yet? If not, please visit us at the App Store or Google Play and download it today! We are here to help you PROTECT and grow your nest egg.

 

Investments and Withdrawals

How Do Deposits Work?

With the HappyNest mobile application you can automatically link a bank account using Plaid or manually verify a bank account using Dwolla. When your bank account is linked you can seamlessly deposit funds into your HappyNest account. The funds are automatically converted to shares of HappyNest REIT. The entire process takes 3-5 business days.

Can you tell me more about HappyNest's investment philosophy?

  1. Never sacrifice quality for yield
  2. Always seek the highest total returns at the lowest possible risk
  3. Add-value through active management whenever possible
  4. Use quantitative risk analysis to guide our investment decisions

How is it possible to invest only $10?

Your money is invested in a portfolio curated by real estate investing professionals with over 100 years combined experience. We evaluate, purchase and manage the real estate for you and our technology automates the investing process to cut costs and bring real estate investing to your fingertips.

 

Do I get to pick my own properties?

No, but our investment team has a combined 100+ years of investment experience and a track record of success in building performing real estate portfolios. Every investment opportunity must clear our thorough underwriting and due diligence process prior to being presented to our real estate investment board for consideration.

Research our investment team at the “About Us” page in the footer of the website.

 

How often will I receive dividends?

Retained earnings from the portfolio’s rental income will be used to fund quarterly dividends, but that doesn’t mean you’ll only receive dividends once a quarter. Real estate sometimes produces monthly income and therefore the opportunity for more frequent dividend payments.

 

What are my dividends reinvested in?

Your dividends are reinvested back into our growing portfolio of real estate focused on property leased to some of the world’s strongest tenants.

 

Are there fees associated with reinvesting my dividends?

No.

What if I don't want my dividends reinvested?

By subscribing for shares of our common stock through the HappyNest Platform you will be automatically enrolled in our dividend reinvestment plan. Compound interest only works if you let your interest earn interest too!

You may request to opt in or opt out out of the dividend reinvestment plan by contacting HappyNest customer success at support@myhappynest.com.

You will have the option to opt in or opt out of the dividend reinvestment plan not more than one time per calendar year.

Can I change my funding account?

Yes. You can easily change the bank account that funds your account at any time. Typically there is 5-7 business day waiting period before we receive funds from your new bank.

What tax documents will I receive and how often?

You will receive a 1099-INT form at the end of the year for your records. All of your tax documents will be available for review on the app or by written request to info@myhappynest.com with a subject of “Tax Document Request”.

 

Can I redeem my shares at any time?

Investments into HappyNest have a 6-month lockout period. There are certain withdrawal restrictions that may apply after the initial trial period (see offering circular for additional information).

What if I need money for an emergency?

After the initial 6-month lockout period, we allow users to withdraw up to $500 per year from their account with no penalty. Every dollar above $500 will be subject to withdrawal penalties as outlined in the offering (see offering circular for additional information).

Can I close my HappyNest account whenever I want?

You can request to close your account by contacting us within the app with the message subject “Close Account”. Certain restrictions may apply. See offering circular for additional information.

Can I invest more than $10,000 in one transaction?

In short, yes. We’re happy to have you! Contact HappyNest’s friendly support team for assistance.
By Email: Support@myhappynest.com or By Phone: 866-EGGMUND.

How do I set up an auto-investment?

When setting up an auto-investment in the HappyNest App, please follow these three steps:

  1. Log in to the HappyNest App and select the “Auto-Invest” button.
  2.  If you have an investing goal already set up, the “Achieve You Goal” button is highlighted in blue, and the frequency of investment is preselected below in the “Frequency” line.
  3. If you have not set up an investing goal or would like to change your auto-investment, tap on the “Input Other Amount” button and type in the amount that you would like to invest.
  4. In the “Frequency” line, tap the drop-down arrow and select “Once Per Month,” “Every Week,” or “Only One Time.”
  5. Tap the “Preview Deposit” button at the bottom of the page. A confirmation page will appear.
  6. Tap the “Submit Deposit” button at the bottom of the screen to confirm the auto-deposit and frequency.

The recurring investment will be in effect on the day it’s created and on the same day of the week (for weekly investments) or the same day of the month (for monthly investments).

Security

How does HappyNest protect my information?

We use cutting edge technology, and secured servers to protect your personal information. We never see or store your bank information and are constantly monitoring our application and database to prevent fraudulent activity.

Is my bank information protected?

HappyNest uses trusted partners to securely handle your banking connections. These partner APIs connect directly with your financial institution and utilizes industry-leading techniques to verify authenticity.

Plaid Inc., “Plaid” is used for banking authentication. Dwolla Inc., “Dwolla” is used for money transfers (ACH). All communication with these partners uses our communication controls.”

What communication controls does HappyNest have in place?

All of our technology communication uses strong TLS protocols and ciphers. Communication between our partners and infrastructure is transmitted over encrypted tunnels.

Learn more about TLS protocols here.

How will HappyNest contact me if there is unusual account activity?

The HappyNest team will email you to inform you of the unusual account activity. Additional instructions will be provided in the email.

What additional safety protocols does HappyNest use?

HappyNest uses email verification, biometric logins (thumbprint and face ID), automatic logouts, and account verification.

Pricing

Is HappyNest free for active duty military and veterans?

Yes. In thanks to all of the women and men who sacrifice their lives for our freedom we will charge $0 per month regardless of account value.

For more information on HappyNest or if you’d like to connect about employment opportunities, please contact us at info@myhappynest.com with the subject “Veterans Program” and a customer service representative will contact you shortly.

Does HappyNest cost money to use?

HappyNest costs $0 per month for accounts under $5,000 because we believe that you should be rewarded for being a diligent investor.

We take a flat fee of $1 per month for accounts of $5,000 or more.

Real Estate Investing 101

What is real estate?

Real estate is where you call home. Real estate is where you shop. Real estate is where you hike. Real estate is every square inch of the United States! Some types of real estate have more value than others, but they all share one similarity; they are not making any more of it, same as gold. Anything with limited quantity is considered to be valuable, ipso facto real estate is valuable.

What are stocks?

A stock is a right to a share of ownership in a company and is classified as equity investments. Sounds pretty cool, but, like all things, it comes with risks. Stocks move up and down with the market for reasons unknown to most.

We think we have a handle on why the market goes up and down but don’t because it seems to have a mind of its own. The value of a stock is not always the accurate measure of a company’s worth. A stock could be worth a lot of money, while the company is actually losing money every year.

What is micro investing?

Everyone has got a jar that fills up with spare change over time. How many times have you counted it to find that you’ve accumulated a pretty good chunk of change?

Now, imagine if every bit of change you collected also earned interest instead of dust. That’s micro-investing, and it’s the modern way of filling your piggy bank. Micro investing can help you make the smarter decision for tomorrow, while you’re busy living life today.

What is diversification and why should I care?

Diversification is a fancy way of saying “don’t put all of your eggs in one basket.” This strategy is used by most professionals to reduce risk and protect returns. Diversification is especially crucial for new investors who are less skilled at picking investments.

Stocks, bonds, real estate, and other types of investments historically behave differently depending on various market events. For example, if an investor were diversified, a dip in the stock market would be offset by gains in other investment types.

What is the value of a dividend reinvestment program?

A dividend reinvestment program (DRP) reinvests your cash dividends back into fractional shares of the underlying company.

DRP’s are an excellent way to grow your nest egg quicker. The dividends are reinvested free of charge and allow you to take advantage of compounding. As your account value grows, the amount you get paid in interest grows too!

Why should I invest in real estate?

Historically, real estate investments frequently outperform the stock market. By diversifying your portfolio away from stocks and bonds and into real estate, you are increasing the stability and growth potential of your savings or retirement. HappyNest removes the high cost associated with purchasing commercial real estate. It provides users with an opportunity to invest in high quality real estate with high quality tenants in a way never done before.

 

Is it possible to lose money investing in real estate?

You must always be prepared to lose your money when investing because nothing can ever fully protect your cash from unpredictable market movements or global events. Investing involves a certain level of risk (see Risk Factor section in our offering circular).

Real Estate Vocabulary

What is rent?

Rent is a sum of money paid by a tenant to a property owner for the use of their real estate. Rent usually is most of the income generated by a real estate investment.

This income from real estate investments is used to pay the expenses of operating the building, and the rest is available to the owner.

What is a tenant?

A tenant is anyone that makes an agreement with someone to use a space or property in exchange for rent.

 

What does "Creditworthy Tenant" mean?

Someone who is thought to have the financial means to make timely rent payments for the entire term of their lease. Tenants can be individuals, local businesses, major retailers, or even governments. Tenants come in many forms and are not all equal in creditworthiness.

Our portfolio will be built around income-producing properties occupied by tenants, including well-known public and private companies, who commonly provide rent guarantees for their entire lease term.

What is a net lease?

Net lease agreements (Triple-Net) typically have contractual periodic rent increases and require the tenant to pay all of the expenses associated with the property resulting in less maintenance and more cash in your pocket.

In plain english it means you don’t pay any property expenses and enjoy rent growth over time!

What is a dividend?

A dividend is the percentage of a company’s earnings distributed to you as its shareholders.

 

What are bonds?

Bonds are different than stock. You don’t actually own a piece of any company when you buy a bond, but instead, are lending money to a company with the promise of full repayment plus interest.

A bond is regarded as a more conservative investment because, in the case of a company going out of business, the bondholders get paid before the owners.

 

What is a portfolio?

A portfolio is the total investments held by an investor and may consist of stocks, bonds, real estate, and other alternative investments. Most professional investors allocate a certain amount of their money for each type of investment.

Troubleshooting

I am having trouble finding my validation code using my Hotmail email

Currently we are experiencing difficulties with Hotmail email addresses and are working on solving this issue. If you sign up with a Hotmail email account and do not receive a verification code, please contact our support team at support@myhappynest.com.

How do I set up biometric login with thumbprint or Face ID?

When creating a new account or logging in to the HappyNest App, follow these three steps.
1) Type in your login credentials and password and tap the “remember me” button.
2) When you are logged in to the app, tap the top left hamburger menu and click the “Security Settings”.
3) Tap the enable lock screen button and set the amount of time you would like your screen to stay unlocked for.

That will complete your Touch/Face ID setup.

I completed the sign-up process and was able to connect my bank account, but the app suddenly shut down, and I was unable to sign back in. What can I do?

Try these steps:
1) Completely swipe out of the app (Close the app)
2) Reload the HappyNest app
3) Login again

If it still doesn’t work, try dropping off of wifi and repeating steps 1-3.

If you are still having trouble signing in, please contact our support team at support@myhappynest.com or call us at 866-EGGMUND.

I used manual verification to connect my bank account, and when I enter the two micro-deposits and select the verify button in the application, nothing happens. What should I do?

If you are unable to verify your bank account after entering the two micro-deposits, please wait for 24-hours and retry entering the micro-deposits. If you are still having trouble verifying your bank account, please contact our support team at support@myhappynest.com or call us at 866-EGGMUND.